Pays de Mormal Vacation Packages

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

Nice hotel. It was comfortable and in a great location. Beautiful to have breakfast beside the canal.

Great

For the price, this hotel was very disappointing. The advertises a top-rated breakfast, but in our experience it wasn’t even worth €5. The scrambled eggs were contaminated with pork juices because the same serving spoon was used for both the eggs and the bacon. In a country like Belgium, where halal options are widely available, I expected better attention to avoiding cross-contamination. The amenities were poor. There was no YouTube or Netflix on the TV, and when I mentioned it at reception, the staff member simply shrugged and said he couldn’t leave the desk to help. The air conditioning only worked at certain times, which was very odd. We stayed as a family of three with a toddler. Despite requesting extra towels on the first day, we kept having to ask. We had also booked a twin room with a sofa bed, but were moved at the last minute to a room with only one double bed, so all three of us had to share. The balcony was filthy and had loose, dangling cables, making it unsafe to use. Overall, the hotel was overpriced and poor value for money. I wouldn’t recommend it, especially for families with young children.

This was our favourite hotel by far! We loved our stay at the Ter Brughe! It was quaint and beautiful and our deluxe room and bathroom were massive. The aesthetics of the hotel feel as if you are transported in time, carefully curated to match the feel of the city. The room was gorgeous with wooden beams on the ceiling, massive windows which opened up on the canal side, the Victorian (?) style wallpaper of people frolicking in the country side, portrait frames of Napoleon and other historical figures, ornamental curtains around the bed, old style light fixtures and wooden furniture. It was so beautiful. Travelers may want to be aware that there is no stand up shower - the bathroom we had had a spacious bathtub and a handheld showerhead instead. But don't let that deter you from staying here if you feel strongly about a standup shower. This hotel has so much to offer! We really enjoyed coming back to our hotel to have a drink in the garden area after our days of adventuring. Nice selection of drinks on the menu and great space! The staff were very attentive, friendly and helpful. This hotel is run on interactions with people as you leave your room key (an actual key!) with the front desk when you leave the hotel and come back. But this means that there is someone at the front desk 24/7 to help you including to serve you drinks late into the night. Excellent location - we walked everywhere from our hotel! We absolutely loved our stay and would love to stay there again.